My spouse And that i have been celebrating our 1-yr wedding ceremony anniversary in Europe and regretably problems with British Airways (BA) airline soured the tail conclusion of our holiday.
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British Airways is definitely an dreadful airline. They refused to wave the penalty expenses Once i asked to change the day of my ticket from London to Paris for the reason that I am not even in London due to a mechanical mistake on my outbound flight to London. According to the disrespectful, British Airways supervisor Deborah, “This isn’t their difficulty.
I advise that BA have more than one agent to protect client service in these large spot. The agent can’t be there to reply questions about baggage inside Customs and at the desk to take care of passengers outside Customs.
Through the time the aircraft landed we were her comment is here herded alongside one another & ultimately at 10pm we were given a voucher for room,b’quickly & thirty euros for evening meal??!! (Zurich airport rates are incredibly significant!)
Our good friends had undergone to stability, getting been specified seats aside, We have been driving in their motor vehicle to our property and they were being keeping the evening before driving house to Bristol the next early morning.
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To exasperate the problem further, by the point we arrived at Renaissance Resort close to the airport, we were being knowledgeable that lunch hrs had been around plus the vouchers troubles by BA would not be website here honored Until we waited A further three hrs until eventually evening meal. My spouse (who was two months Expecting) And that i chose to wander to an area pub just to possess a late lunch.
We identified as The shopper service line for British Airways. The decision was picked up by an automated service. We were given a series of choices. We sorted with the maze of options before being linked to a client service agent.
I'm scripting this e-mail to voice my disappointment with the way British Airways has handled me regarding a refund on seats that was booked, way back again in March 2014. I have send out various e-mails to your shopper services dept Mr Anvesh Kumar relating to my refund of seats and all he could say is ring and e-mail the refund dept, to no avail it's been 9months since my excursion and not a soul from British Airways has been in contact with me.
Hannah Moyes,Jack Woodhouse ad Jessica? who were being most Expert,very type and attentive to my wife who fell unwell in flight with possible gastroentiris and certain Unintended effects from medication taken for an present medical affliction,